How it works

1. You tell us the address

Type a postal code, a building name or a street, or let us use your location. We look it up on OneMap, the government's map service, and you pick the right building before we show anything.

2. We check what kind of building it is

We look for the block in HDB's list of blocks. If it's there, it's an HDB block, and a town council looks after the shared areas. If it isn't, it might be a condo, a landed home, a shop or an office, which are looked after by their own management or owner. For condos and many malls we can give you that management's number.

3. We find your town council

Each town council looks after the HDB estates in certain constituencies. We use the 2025 constituency map to see which constituency your block is in, and the government's list to see which town council covers it. We don't guess from the postal code or the estate's name, because those don't line up with town council areas. If your block is very close to the edge of a constituency, we tell you.

4. You tell us the problem

Type it in your own words, or pick from a list. If the answer depends on details, we ask one or two short questions, like whether the leak is inside your flat or in the corridor. Every answer comes from rules we wrote by hand from official websites. Nothing is guessed by a computer.

5. You contact them yourself

We show who to contact, why, their phone numbers and opening hours, and the official web page we got them from. We don't send messages, make calls or make reports for you.

Inside your flat, or outside it?

For HDB flats, this is what confuses people most:

• Shared areas such as corridors, lift lobbies, staircases, void decks, lifts, shared pipes and the trees around the blocks: your town council. At night, on weekends and on public holidays, call its 24-hour number.
• Inside your flat, such as your own wiring, taps, pipes and fittings: that's yours to fix, usually with a licensed electrician or plumber.
• Between flats, such as a leak from the flat above, and anything to do with the building's safety: HDB. For something dangerous, like a window that has fallen, HDB has an emergency number.
• Outside the estate, such as roads, street lights, bus stops, drains and roadside trees: government agencies like LTA, PUB and NParks.

Still not sure? Answer the questions about water leaks, or report it on OneService, which passes it to whoever is in charge.

What the labels mean

Each contact has a label:

• For this address: picked because of where your building is, such as your town council.
• Nearby, may not handle this: the closest offices, nearest first. Being close doesn't make them the right people to call.
• Same for all of Singapore: one number for everyone, wherever you live.